Turn feedback into 5-star customer service

When designing your customer service feedback survey, you’ll want to understand the customer’s experience and identify where you can improve. Your questions should cover areas like overall customer satisfaction (CSAT), agent performance, and how customers feel about the time to resolution. It’s also important to include open-ended questions to dig deeper into opportunities, like service gaps or product feedback. SurveyMonkey makes analyzing comments easy with features like response tagging and sentiment analysis.  

Not sure where to start? Try an expert-designed CX template or use Build with AI to get a custom survey in under a minute. For even more inspiration, check out example customer service survey questions.

After you’ve developed your survey questions and started collecting responses, it’s time to analyze your data and develop a plan for acting on the insights. With SurveyMonkey, you can easily create custom dashboards to track metrics over time. You can even integrate survey feedback into BI platforms like Power BI or Tableau to compare operational metrics—like first contact resolution—with CX metrics. 

Looking for an extra set of hands to accelerate your strategy? Our professional services team is here to help with everything from survey design, to analysis and reporting.

When evaluating customer service feedback survey software, look for platforms that are intuitive to use and deliver powerful capabilities to create, send, and analyze your data. Popular features for next-level customer service feedback programs include real-time alerts and collaboration settings to work smarter as a team.